SHIPPING & RETURNS

All You Need To Know About Our Shipping, Returns & Exchange Policy

Do you ship internationally?

You can see our shipping options at checkout. Gifts can be shipped internationally, but currently the Mastectomy Essentials range is US only.

How long does it take to receive my order?

There will be a processing time of 2-3 days, but orders are typically sent out within 24 hours. After that, we offer standard and priority shipping options:

  • Standard Shipping - 5-7 business days
  • Priority Shipping - 3-5 business days
  • For international orders, expect 15 days for delivery

I think I ordered the wrong size. Can I exchange it?

If you ordered the wrong size, log into the customer portal and get in touch with our customer service team to make the exchange request. We’ll tell you where to send your product. Upon receipt of the undamaged article, you’ll be sent the correct size (one exchange permitted per original order).

My product is damaged, Can I get a replacement?

This is unlikely to happen, given our product quality, but our customer service team will be happy to arrange a replacement, should you need one. In the customer portal, send us a photo of the damage and your order details. Once we’ve received the product back at the address we tell you, we will carry out a damage assessment. 

  • If it is deemed that the damage was caused in the manufacturing process or via shipping, we’ll send a replacement product at no cost to you, plus a voucher for the cost of shipping the damaged product.
  •  If the damage is classified as “Customer Damage”, i.e. not caused through shipping or manufacturing, no replacement will be made.

I changed my mind about the order. Can I get a refund?

All sales are final in our store. We do not offer refunds. Vouchers can only be issued as indicated above. 

Why do you not accept returns?

There are really 3 reasons:

1. Five billion pounds of returned goods end up in US landfills each year. Hauling around all those goods in the US alone, creates over 15 million metric tons of carbon dioxide emissions annually. That’s more than what 3 million cars might put out in one year!* Sorry, but that’s not what we stand for and we don’t want to be part of that.

*source: https://www.theverge.com/2019/12/26/21031855/free-returnsenvironmental-cost-holiday-online-shopping-amazon

2. The sad fact is that, as we see above, “free returns” are anything but. We want to avoid our products ending up in a landfill, which is why we work with select businesses that can accept unwanted purchases and then make them available to their network, community or customers.

3. We strongly believe in, and wish to encourage, environmentally responsible shopping behavior. One customer admitted buying 4 other competitive products, plus ours, knowing full well they would send back 4. This is not environmentally responsible shopping behavior and we hope that you can embrace our philosophy.