There will be a processing time of 2-3 days, but orders are typically sent out within 24 hours. After that, shipping times are as follows:

Standard Shipping (Mastectomy Essentials) - 5-7 business days
Standard Shipping (other items) - 15-25 business days

This is unlikely to happen, given our product quality, but our customer service team will be happy to help. In the customer portal, send us a photo of the damage and your order details. If we think it's acceptable, we'll tell you to which charity in the Useful Info/Free Cancer Support section to send the product to. The charity will carry out a damage assessment.

If it is deemed that the damage was caused in the manufacturing process or via shipping, we’ll send a replacement product at no cost to you, plus a voucher for the cost of shipping the damaged product. If the damage is classified as “Customer Damage”, i.e. not caused through shipping or manufacturing, no replacement will be made.

We would encourage you to send any unwanted products to one of the charities in the Useful Info/Free Cancer Support section, as we do not directly accept returned products. We can, however, issue a voucher (Amazon or our own Kokobal vouchers).