Kokobal shoes are designed with comfort in mind, featuring breathable linings and padded collars to ensure minimal irritation and enhanced comfort during physical activities, which can be particularly beneficial for cancer patients dealing with sensitivity due to treatments.

Refer to our sizing chart on the product page to find your perfect fit. It's important to measure your foot and compare it to our chart because our shoes are made to order, ensuring you get a shoe that fits well and supports your needs.

Yes, our shoes are made from 100% polyester ultralight flyknit with an Ethylene-vinyl acetate (EVA) rubber outsole, known for being hypoallergenic and gentle on sensitive skin.

The glue smell in new shoes is normal. We recommend airing out your shoes for a couple of days after receiving them. This will allow the smell to dissipate and ensure they are comfortable to wear.

Kokobal's athletic shoes are produced on demand which reduces overproduction and waste. By purchasing our products, you support environmentally friendly practices and contribute to sustainability.

There will be a processing time of 2-3 days, but orders are typically sent out within 24 hours. After that, shipping times are as follows:

Standard Shipping (Mastectomy Essentials) - 5-7 business days
Standard Shipping (other items) - 15-25 business days

If you ordered the wrong size, log into the customer portal and get in touch with our customer service team to make the exchange request. We’ll agree which charity in the Useful Info/Free Cancer Support section would be willing to accept your purchase, as we do not directly accept returned products.

Once the charity has received the undamaged article, you’ll be sent the correct size (one exchange permitted per original order).

This is unlikely to happen, given our product quality, but our customer service team will be happy to help. In the customer portal, send us a photo of the damage and your order details. If we think it's acceptable, we'll tell you to which charity in the Useful Info/Free Cancer Support section to send the product to. The charity will carry out a damage assessment.

If it is deemed that the damage was caused in the manufacturing process or via shipping, we’ll send a replacement product at no cost to you, plus a voucher for the cost of shipping the damaged product. If the damage is classified as “Customer Damage”, i.e. not caused through shipping or manufacturing, no replacement will be made.

We would encourage you to send any unwanted products to one of the charities in the Useful Info/Free Cancer Support section, as we do not directly accept returned products. We can, however, issue a voucher (Amazon or our own Kokobal vouchers).